Refund Policy

Effective Date: February 28, 2026

At repose. (Repose Shop LLC), we want you to love your apparel. Since our products are custom-made through our print-on-demand partner Printify and supplied by Bella + Canvas, we have a specific refund policy to ensure fairness for all. Please read this policy carefully before purchasing on our Wix-built website.

1. Eligibility for Refunds

1.1 Defective or Damaged Items

We offer a refund or free reprint if your product arrives damaged, defective, or does not match the listing description (e.g., wrong design, color, or size due to our error). This applies to issues caused during production by Printify or Bella + Canvas. Examples include:

Printing errors (e.g., misaligned or faded designs)
Damaged items (e.g., tears, stains)
Incorrect items sent

You must report the issue within 30 days of delivery by contacting us at hello@reposeshop.co with a clear photo of the problem.

1.2 Non-Detective Items

Because our products are custom-made on demand, we do not accept returns or offer refunds for:

Incorrect size or color ordered by the customer
Change of mind or buyer’s remorse
Minor variations in color or design due to screen settings or lighting

We encourage you to review product descriptions, sizing charts, and images carefully before ordering.

2. Refund Process

2.1 How to Request a Refund

If your item is eligible for a refund:

Contact us at hello@reposeshop.co within 30 days of delivery.
Include your order number, a description of the issue, and clear photos showing the defect or damage.
Our team will review your request and will try to respond within 3 business days.
There is no need to return the damaged product unless specifically requested.

2.2 Refund or Reprint

If approved, we will either:

Issue a free reprint of the item, shipped to the original address at no additional cost.
Provide a refund to your original payment method.

Refunds will be processed within 5-10 business days after approval. The amount will be credited to your original payment method.

3. Shipping Issues

If your order is lost, undelivered, or returned to Printify due to an incorrect or incomplete address provided by you, we can offer:

A reprint with an additional shipping fee.
A partial refund, at our discretion.

Please ensure your shipping address is accurate when placing an order. You can track your order status through your Wix account dashboard.

4. Product Care and Variations

Some items may have a faint scent or pre-treatment residue from the printing process, which is normal and will disappear after the first wash. Wash garments inside out in cold water and tumble dry low. Minor variations in color or texture may occur due to the custom production process and are not considered defects.

5. Contact Us

For refund requests or questions, please reach out to us at hello@reposeshop.co. We’re here to help ensure your experience with repose. is a great one!